Admissions at NDMH Rehab
Confidential assessment, insurance verification, and admission planning in a single conversation. The line is staffed twenty-four hours a day by counselors who do this work as their actual job.
The Admissions Process
The admissions process at NDMH is built around two things our patients and their families tell us they need when they call: clear information without sales pressure, and a concrete picture of what the next 72 hours will look like. The line is staffed twenty-four hours a day by counselors who have been doing this work for years — not by overflow call-center contractors.
A first call typically takes between forty-five minutes and an hour. The counselor will ask about substance-use history, current medical conditions and medications, prior treatment, work situation, family situation, and what is happening this week that prompted the call. For veteran and first-responder callers, the conversation includes specific questions about military or service background, duty assignments, and any trauma history that is part of the clinical picture — because the right peer cohort and the right clinical lead are part of what we are assigning during admissions. By the end of the call, the caller has a concrete recommendation about level of care, an insurance verification result, and a specific picture of what admission would look like.
For many of our patients, the call to NDMH is the first conversation about addiction they have ever had in plain language with someone outside their immediate circle or department. Our counselors are trained to make that conversation feel survivable. There is no pressure to commit on the first call, and no obligation to use NDMH if a different level or location of care is the better clinical fit. If the recommendation is somewhere other than us, we will say so and help connect you to the right place.
Insurance & Payment
We accept most major insurance plans and offer flexible payment options.
- Aetna
- Blue Cross Blue Shield
- Medicaid
- Medicare
- Kaiser Permanente
- Anthem
- First Health Network
- MultiPlan
- Beacon Health Options
- Molina Healthcare
What to Bring
Pack light. The residential program supplies bedding, towels, basic toiletries, and laundry service.
Clothing
- Seven to ten days of comfortable, weather-appropriate clothing
- Athletic wear for the daily movement blocks
- Closed-toe walking shoes and athletic shoes
- A light jacket — the Valley cools off in the evenings
- Sleepwear and modest loungewear
Documents and Identification
- Government-issued photo ID
- Insurance card (front and back)
- Current prescription medication list with prescriber contact
- Court paperwork if treatment is part of a legal disposition
- For veteran/first-responder patients: service or department documentation if available (not required)
What to Leave at Home
- Alcohol-based products (mouthwash, cologne, hand sanitizer)
- Over-the-counter medications, vitamins, or supplements (the medical team supplies these)
- Personal electronics during the first week (returned at scheduled times during week two)
- Valuable jewelry or any item that could be used for self-harm
Frequently Asked Questions
Will my department or command find out I am in treatment?
Federal law protects substance use disorder records under 42 CFR Part 2, which is stricter than standard HIPAA. NDMH does not disclose your admission, your records, or any aspect of your treatment to your employer, your department, your command, or any third party without your written authorization. The medical-leave paperwork your employer receives identifies a serious health condition requiring inpatient care; it does not identify the diagnosis or the facility. This is the most common question we get from our first-responder and active-duty callers, and the legal answer is clear.
Does taking medication for addiction mean I am just trading one drug for another?
No. Medication-assisted treatment (MAT) using buprenorphine, methadone, or naltrexone is supported by overwhelming clinical evidence to reduce opioid use, prevent overdose, and improve long-term outcomes. The medications stabilize the brain's opioid system, eliminate withdrawal-driven cravings, and allow the patient to do the therapeutic work that produces durable recovery. The "trading drugs" framing is a misconception that the addiction medicine field has been working to correct for two decades — the medications used in MAT do not produce the euphoria or impairment that defines substance use disorder. This is a myth worth busting clearly.
How long does treatment last?
Detox runs 3 to 7 days. Residential runs 30 to 90 days, with 60 to 90 days the typical length for veteran and first-responder patients given the trauma-focused work involved. PHP runs 2 to 4 weeks. IOP runs 8 to 12 weeks. Length of stay is determined by clinical indication, not by insurance authorization windows.
Do you accept Tricare and VA community-care referrals?
Yes. NDMH maintains an active community-care relationship with VA Greater Los Angeles and accepts Tricare through that partnership. Veterans and active-duty service members should call our admissions line and ask for the veteran-intake protocol — the counselor will walk through the specific coverage and authorization process that applies to your service status.
I have been to treatment before and it did not work. Why would this be different?
This is the question we hear most often from our long-history patients. The honest answer is that prior programs likely did not address the trauma component that has been sustaining the substance use, did not match the patient to a peer cohort that shared their occupational background, or did not have the clinical depth on dual-diagnosis psychiatric care to address the underlying conditions. NDMH was built specifically for the population that has been through programs that did not work. We are not the right answer for every patient, but the alumni data on patients with three or more prior treatment episodes is the data we report most often — because that is the cohort we exist to serve.
Can I keep working during outpatient care?
Yes. PHP and morning IOP tracks accommodate employer-disclosed leave. Evening IOP at 6 PM Monday through Thursday is structured around continued full-time employment without required disclosure, including for shift workers and active-duty personnel. The admissions counselor can walk through FMLA, employer disclosure considerations, and department-specific protocols during the first call.
What is the visitation policy?
Phone contact with approved family members is limited during the first seven days to support detox stabilization. Scheduled phone calls begin day eight. In-person visiting is permitted on weekends after day fourteen, contingent on clinical clearance. Visitor lists are coordinated with the patient's primary therapist.
Ready to Start Your Recovery?
Call our admissions team 24/7. Confidential and no obligation.